Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Hublle platform, website (hublle.co), web application (hublle.app), and any related services, APIs, or consulting offerings (collectively, the "Services") provided by Hublle Limited ("Hublle", "we", "us", or "our"), a company incorporated in New Zealand.

By creating an account, accessing the platform, or using any of our Services, you ("User", "you") agree to be bound by these Terms. If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity, and "you" refers to that entity.

If you do not agree to these Terms, you must not use our Services.

These Terms were last updated on 31 May 2026.

Hublle provides an AI-powered project portfolio management platform designed for professional services firms. Our Services include:

• Platform access: The hublle.app web application for portfolio management, resource planning, financial tracking, and executive reporting
• AI Portfolio Intelligence: Automated insights, risk detection, and natural language querying of your portfolio data
• Integrations: Connections to third-party tools including project management, finance, and communication platforms
• Executive Dashboards: Real-time reporting, RAG status tracking, and automated report generation
• Consulting Services: The "AI Readiness Sprint" and any other professional advisory services delivered by Hublle team members
• API access: Programmatic access to platform functionality where made available

We reserve the right to modify, suspend, or discontinue any part of the Services at any time, with reasonable notice where practicable.

Account creation To access the platform, you must create an account using a valid work email address. You agree to provide accurate, current, and complete information and to keep it updated.

Account security You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us immediately at hello@hublle.co if you suspect any unauthorised access.

Workspace accounts Hublle operates a workspace model. An organisation ("Workspace") may have multiple users with different roles (Admin, Manager, Viewer, etc.). The Workspace Admin is responsible for managing user access within their organisation.

Minimum age You must be at least 18 years of age to use the Services. By using the Services, you confirm you meet this requirement.

Account termination We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or have been inactive for an extended period, with reasonable notice where possible.

Subscription plans Access to the platform is provided under subscription plans (Starter, Growth, Enterprise or as otherwise listed on our pricing page). Plan features and pricing are available at hublle.co/pricing.

Billing Subscriptions are billed in advance on a monthly or annual basis. By providing payment details, you authorise us to charge the applicable fees. All prices are in New Zealand Dollars (NZD) unless otherwise stated, and are exclusive of GST.

GST Hublle Limited is registered for GST in New Zealand. GST will be added to invoices for New Zealand-based customers where applicable.

Free trials We may offer free trials at our discretion. At the end of a free trial, your account will automatically convert to a paid subscription unless you cancel beforehand.

Cancellation You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period. We do not provide refunds for partial periods, except as required by the New Zealand Consumer Guarantees Act 1993 or Fair Trading Act 1986.

Price changes We will provide at least 30 days' notice before changing subscription pricing. Your continued use after notice constitutes acceptance of the new pricing.

Failed payments If a payment fails, we may suspend access to the Services until payment is resolved. We will make reasonable attempts to notify you before suspension.

You agree to use the Services only for lawful purposes and in accordance with these Terms. You must not:

• Use the Services to process, store, or transmit any data in violation of applicable laws or regulations
• Attempt to gain unauthorised access to any part of the Services, other accounts, or Hublle's infrastructure
• Use the Services to transmit malware, viruses, or any other harmful code
• Scrape, crawl, or extract data from the platform using automated means without our prior written consent
• Resell, sublicence, or provide the Services to third parties without our express written permission
• Use the Services in a manner that causes excessive load or disrupts service availability for other users
• Reverse engineer, decompile, or attempt to extract the source code of the platform
• Use the Services to infringe any intellectual property rights
• Upload or process content that is defamatory, discriminatory, or otherwise unlawful
• Circumvent any technical measures we use to provide or protect the Services

Violation of this section may result in immediate suspension or termination of your account.

Your data You retain full ownership of all data, content, and information you upload to or create within the platform ("Customer Data"). You grant Hublle a limited licence to host, process, and transmit your Customer Data solely to provide the Services.

Privacy Our collection and use of personal information is governed by our Privacy Policy at hublle.co/privacy. By using the Services, you agree to our Privacy Policy.

Data processing To the extent Hublle processes personal data on your behalf, we act as a data processor and you act as the data controller. We will process personal data only in accordance with your instructions and applicable law. For EEA/UK customers, a Data Processing Agreement (DPA) is available on request.

Data security We implement industry-standard security measures including encryption at rest and in transit, role-based access control, and regular security reviews. Details are available at hublle.co/security.

Data portability and deletion You may export your Customer Data at any time through the platform. Upon termination of your account, we will retain your data for up to 30 days before deletion, unless a longer retention period is required by law.

Compliance You are responsible for ensuring that your use of the Services and any Customer Data you upload complies with all applicable laws, including data protection laws in your jurisdiction.

Hublle's IP The platform, software, algorithms, AI models, designs, trademarks, and all related intellectual property are owned by or licensed to Hublle Limited. Nothing in these Terms transfers any ownership of Hublle's intellectual property to you.

Your IP You retain all intellectual property rights in your Customer Data. Hublle does not claim ownership over your data or content.

Feedback If you provide suggestions, ideas, or feedback about the Services, you grant us a non-exclusive, perpetual, royalty-free licence to use that feedback to improve our Services. We have no obligation to act on any feedback provided.

Third-party content The platform may include or integrate with third-party tools, data, or services. Those providers retain ownership of their respective intellectual property.

Each party may have access to confidential information of the other in connection with the Services ("Confidential Information"). Each party agrees to:

• Keep the other party's Confidential Information strictly confidential
• Use Confidential Information only for the purpose of receiving or providing the Services
• Not disclose Confidential Information to any third party without prior written consent, except to employees or contractors who need to know it and are bound by equivalent confidentiality obligations

This obligation does not apply to information that is or becomes publicly available through no breach of these Terms, or that is required to be disclosed by law.

Hublle's confidentiality commitment We will not access, review, or share your Customer Data except: (a) as necessary to provide the Services; (b) as required by law; (c) with your explicit consent; or (d) to investigate a suspected breach of these Terms.

Where you engage Hublle for consulting services (including the "AI Readiness Sprint" or any bespoke advisory engagement), the following additional terms apply:

Scope of work Consulting engagements will be governed by a separate Statement of Work (SOW) or engagement letter, which forms part of these Terms.

Deliverables Unless otherwise agreed in writing, all deliverables produced by Hublle in the course of a consulting engagement are owned by Hublle and licensed to you for internal use only.

Client responsibilities You agree to provide timely access to relevant data, systems, and personnel required for the engagement. Delays caused by failure to provide required access may affect project timelines and pricing.

Payment Consulting fees are as agreed in the applicable SOW. Unless otherwise stated, invoices are due within 14 days of issue.

Independent contractor Hublle provides consulting services as an independent contractor. Nothing in these Terms creates an employment, partnership, or agency relationship.

The platform supports integrations with third-party services (e.g. Jira, Microsoft 365, Slack, Xero). When you enable an integration:

• You authorise Hublle to connect to the third-party service on your behalf using your credentials or OAuth tokens
• You are responsible for ensuring you have the right to grant that access
• Your use of the third-party service remains subject to that provider's own terms and privacy policies
• Hublle is not responsible for the availability, accuracy, or conduct of third-party services
• We may suspend or remove an integration if the third-party provider changes its API or terms in a way that affects our ability to support it

Platform availability We aim for high availability but do not guarantee uninterrupted access to the Services. Planned maintenance and unplanned outages may occur. We will communicate maintenance windows where practicable.

AI-generated insights AI-generated content, recommendations, risk flags, and portfolio insights are provided for informational purposes only. They do not constitute professional advice (financial, legal, or otherwise). You are solely responsible for decisions made based on platform outputs.

No warranty To the maximum extent permitted by New Zealand law, the Services are provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

Consumer guarantees Nothing in these Terms limits your rights under the New Zealand Consumer Guarantees Act 1993, Fair Trading Act 1986, or any other legislation that cannot be excluded by contract.

To the maximum extent permitted by applicable law:

• Hublle will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Services, including loss of profits, loss of data, or business interruption
• Hublle's total aggregate liability for any claim arising under or in connection with these Terms will not exceed the total fees paid by you to Hublle in the 12 months preceding the event giving rise to the claim
• We are not liable for losses caused by events outside our reasonable control (force majeure), including natural disasters, cyberattacks, or third-party service failures

These limitations apply even if Hublle has been advised of the possibility of such damages and to the fullest extent permitted by law.

You agree to indemnify, defend, and hold harmless Hublle Limited and its directors, employees, and agents from and against any claims, damages, losses, and expenses (including reasonable legal fees) arising out of or relating to:

• Your use of the Services in violation of these Terms
• Your Customer Data, including any claim that it infringes a third party's rights
• Your violation of any applicable law or regulation
• Any dispute between you and a third party in connection with the Services

By you You may stop using the Services and cancel your subscription at any time through your account settings.

By Hublle We may suspend or terminate your access to the Services immediately if: - You materially breach these Terms and fail to remedy the breach within 14 days of notice - You engage in fraudulent or illegal activity - We are required to do so by law

We may also terminate or suspend access with 30 days' notice for any other reason.

Effect of termination Upon termination, your right to access the Services ceases. We will retain your Customer Data for up to 30 days, during which you may export it. After this period, your data will be permanently deleted unless retention is required by law.

Sections relating to intellectual property, confidentiality, disclaimers, liability, and governing law survive termination.

Governing law These Terms are governed by the laws of New Zealand. Both parties submit to the non-exclusive jurisdiction of the New Zealand courts.

Dispute resolution Before initiating formal proceedings, both parties agree to attempt to resolve any dispute in good faith through direct negotiation. If a dispute cannot be resolved within 30 days of written notice, either party may escalate to formal dispute resolution.

Mediation Either party may refer an unresolved dispute to mediation administered by the Arbitrators' and Mediators' Institute of New Zealand (AMINZ) before commencing court proceedings.

For international customers If you are located in the EU or UK, you may also have rights under local laws. These Terms do not limit any rights you may have under mandatory local consumer protection laws.

Entire agreement These Terms, together with our Privacy Policy, Cookie Policy, and any applicable SOW or Order Form, constitute the entire agreement between you and Hublle relating to the Services.

Amendments We may update these Terms from time to time. We will notify you of material changes by email or prominent notice on the platform at least 14 days before they take effect. Continued use after that date constitutes acceptance.

Severability If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Waiver Failure by Hublle to enforce any provision of these Terms does not constitute a waiver of our right to enforce it in future.

Assignment You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights to a successor entity in connection with a merger, acquisition, or sale of assets.

Notices Notices to Hublle should be sent to hello@hublle.co. We will send notices to you at the email address associated with your account.

If you have any questions about these Terms, please contact us:

Hublle Limited Email: hello@hublle.co Website: hublle.co

For urgent matters related to security or data breaches, please email hello@hublle.co with "URGENT" in the subject line.